Many players have questions about Villento Casino before they deposit their first euro — here are the honest answers. This guide covers everything from account creation to security, so you can play with confidence.

Prerequisites

• A valid email address for account verification and notifications.
• Proof of identity (passport or national ID) for KYC checks when you request a withdrawal.
• At least one payment method that supports deposits and withdrawals, such as Visa, Mastercard, or an e-wallet.
• Being of legal gambling age in your jurisdiction (typically 18 or 21).
• A stable internet connection and a device with an updated browser (or use the mobile-optimized website).

Creating Your Account

1. Click the bright «Sign Up» or «Register» button on the casino’s homepage.
2. Fill in your personal details: full name, date of birth, email address, and a strong password.
3. Select your preferred currency and confirm that you accept the terms and conditions.
4. Check your email for a verification link and click it to activate your account.
5. Log in and make your first deposit to claim the welcome bonus — but remember to read the bonus terms first.

Wagering Calculation

Bonuses come with wagering requirements that determine how much you must bet before you can withdraw bonus winnings. For example, suppose you deposit €100 and receive a 100% match bonus (€100), giving you €200 in total. The wagering requirement is 35x (deposit + bonus). The formula is:

Wagering required = (Deposit amount + Bonus amount) × Wagering multiplier

In numbers: (€100 + €100) × 35 = €7,000. You must place bets totaling €7,000 before any winnings from the bonus turn into cash you can withdraw. Note that different games contribute differently: slots typically count 100%, while table games may count only 10% or less. Always check the game contribution table in the bonus terms.

Security Overview

The casino uses 128-bit SSL encryption to protect your personal and financial data. It also requires two-factor authentication (2FA) for extra account safety — we strongly recommend enabling it. The platform holds a Curacao eGaming license, which means it follows minimum fairness and anti-money laundering standards. Important: winnings from Curacao-licensed casinos may be subject to local income tax depending on your country of residence — consult a tax advisor if needed.

Payment Methods

Note that withdrawal limits may apply per transaction and per month. Always verify your account before requesting your first payout to avoid delays.

When Things Go Wrong

• Forgot password? Click «Forgot Password» on the login page, enter your email, and follow the reset link sent to your inbox.
• Withdrawal pending for days? First, ensure you have completed all wagering requirements. Then contact customer support via live chat or email with your account ID and the withdrawal reference number.
• Game crashes during play? Refresh the page. If the error persists, clear your browser cache or try a different browser. Progressive web app (PWA) users should restart the app.
• Bonus not credited? Double-check that you entered the bonus code correctly (if required) and that the deposit meets the minimum amount. Contact support if the bonus still doesn’t appear after 10 minutes.
• Account locked after failed login attempts? Wait 15 minutes or contact customer support to unlock it. To prevent this, enable 2FA.

Good to Know

Game selection affects your winning chances. Slots typically have an RTP (Return to Player) of 94%–97%, with some video slots exceeding 98%. Table games like blackjack and baccarat often offer RTP above 99% when played with optimal strategy. On the flip side, progressive jackpot slots usually have lower RTP (around 88%–92%) because a portion of every bet funds the jackpot. Keno and scratch cards also have lower RTP, often below 90%. For the best value, stick to high-RTP slots or classic table games.

FAQ

How do I claim the welcome bonus?

Make a qualifying deposit of at least the minimum amount (usually €10) and the bonus will be credited automatically or after entering a bonus code. Always read the terms for wagering requirements and game restrictions.

Can I play on my mobile phone?

Yes, the casino has a mobile-optimized website that works on any smartphone or tablet. No app download is needed; just open the site in your browser.

How long do withdrawals take?

It depends on the method. E-wallets typically process within 24–48 hours, credit cards take 3–5 business days, and bank transfers can take up to 7 business days. First withdrawals may be delayed due to KYC verification.

What documents are needed for verification?

You will need a government-issued ID (passport, driver’s license), proof of address (utility bill or bank statement), and sometimes a copy of the payment method used (e.g., card photo with digits hidden).

Are there country restrictions?

Yes, certain countries are excluded due to licensing agreements. Check the casino’s terms and conditions for a list of restricted jurisdictions.

What happens if I exceed the monthly withdrawal limit?

Excess funds will remain in your account and can be withdrawn in the next period. Some casinos may allow exceptions on request.

Can I self-exclude or limit my play?

Yes, you can set deposit limits, loss limits, or take a time-out directly in your account settings. For permanent self-exclusion, contact customer support.

Is my data safe?

The casino uses SSL encryption and follows data protection regulations. Still, use a strong password and enable 2FA for extra security.

Now that you understand the ins and outs, you are ready to start your gaming journey. Remember to always gamble responsibly and set a budget before you play. Good luck!